ZTE Launches ZSmart Intelligent Charging System (iCS)
22 May 2012, Dublin, Ireland – ZTE Corporation (“ZTE”) (H share stock code: 0763.HK / A share stock code: 000063.SZ), a publicly-listed global provider of telecommunications equipment and network solutions, has announced the launch of its ZSmart iCS (intelligent charging system) as a component of its ZSmart BSS/OSS Suite. The ZSmart iCS converges billing systems and customer care platforms to provide a unified management platform with comprehensive analysis tools to enable operators to greatly improve the customer experience, increase enterprise revenues and reduce total cost of ownership and time to market.
With the rapid development of the internet and mobile communications, over-the-top (OTT) services are increasingly diversified and consumers are becoming further removed from the network operator. To maintain a consistent and effective cross-channel service experience, regardless of the service being used, operators must ensure that they are delivering a high level of customer service.
As well as providing cross-platform management of billing and customer care services, ZTE ZSmart iCS uses the latest data mining techniques to help operators more effectively manage their operations by identifying service growth opportunities, maximising the return on marketing investments, and determining where and how customer services can be improved.
The ZSmart iCS systems helps operators to unify their marketing, sales, service and billing capabilities across multiple platforms, and to implement improvements across all relevant channels and departments, avoiding the creation of information silos.
“The whole interaction process today can be described as ‘start anywhere, end anywhere”, said ZTE Vice President, Zhou Yong. “As a telecom customer, you can start on a Social Networking site where you see an ad for a mobile phone. This ad was targeted to you based on your shopping behavior and profile via analysis. You decide to click on a link that takes you to a retailer website, where you complete your shopping and check out. Later, you access your order via your mobile device leveraging mobile store applications. You modify the pickup location to be in-store. You head over to the store the next day and the checkout clerk is able to access your order via the POS system and even provides you with a recommendation for speakers to go with your mobile phone”.
With over 70 international operators currently deploying ZTE’s ZSmart OSS/BSS solutions, ZTE is one of the leading product providers in the OSS/BSS market. Customers include France Telecom, Telenor, Vodafone, Etislat Telecom and Telcel.
ZTE is a publicly-listed global provider of telecommunications equipment and network solutions with the most comprehensive product range covering virtually every telecommunications sector, including wireless, access & bearer, VAS, terminals and professional services. The company delivers innovative, custom-made products and services to over 500 operators in more than 140 countries, helping them to meet the changing needs of their customers while growing revenue. In 2011, ZTE’s revenue increased by 29 per cent increase to USD13.7 billion. Its overseas operating revenue grew 30 per cent to USD 7.4 billion during the period, accounting for 54.2 per cent of overall operating revenue. ZTE commits 10 per cent of its annual revenue to research and development and has leadership roles in several international bodies devoted to developing telecommunications industry standards. ZTE is committed to corporate social responsibility and is a member of the UN Global Compact. The company is China’s only listed telecom manufacturer that is publicly traded on both the Hong Kong and Shenzhen Stock Exchanges (H share stock code: 0763.HK / A share stock code: 000063.SZ). For more information, please visit www.zte.com.cn.