Michael G. Hill is the General Manager for IBM's Global Telecommunications Industry sector. He is responsible for managing IBM's business and strategic initiatives with worldwide telecommunications service providers; developing alliances with key independent software vendors and telecommunications equipment manufacturers. Prior to assuming his current position, Hill was vice president for Technology Deployment in the Business Transformation/Chief Information Officer organization, managing IBM's global voice and data infrastructure. In addition, he was a member of the executive team managing IBM's transformation to an e-business. Hill has also served as the vice president of marketing for IBM eServer iSeries division, as General Manager for Southeast and South Asia, as administrative assistant in the Chairman's office at IBM corporate headquarters, South Florida regional manager, Florida trading area general manager, and Director, Communications Industry, IBM North America.Mike Hill earned a degree in electrical engineering from the University of Florida.
The traditional business model for telecom service providers no longer serves in today's environment of slower economic growth and rapid technological change. Service providers can improve productivity and profits and position themselves to better respond to changing market needs by becoming on demand businesses. Being able to scale your own business up or down quickly as the market changes, and provide the services that let your client do the same, is the essence of an on demand business.
How can telecom service providers transform their business models for today and tomorrow? Even in these challenging times, there's a lot of opportunity for those who see the emerging trends and seize them. The global economy, and consequently the telecom industry - like many other maturing industries, faces lower growth rates. So telecom service providers need to transform their businesses to be profitable at these lower rates of growth. At the same time, we see the next revolution in business coming and we are mobilizing to address it. For the telecom industry, it's twofold: First, service providers can make major productivity gains by becoming more responsive to changing markets and customer needs. And second, while companies in other industries transform themselves, new growth opportunities emerge for telecom service providers. This process requires new kinds of software and hardware - and communications services. We call the transformation needed to meet the new demands, becoming an on demand business.