Connect-World: the leading Telecom magazine, ICT magazine, Telecom magazine, ICT and Telecom Blog.

Recent article from Latin America 2007

	Article no.:	14
	Topic:	Advanced voice services
	Author:	Michael Tessler
	Title:	co-founder President & CEO
	Organisation:	BroadSoft
	PDF size:	224 KB

About author:
Michael Tessler is the co-founder, CEO and President of BroadSoft, specializing in advanced. carrier-grade communications systems. At Alcatel USA, Mr Tessler was Vice President of Engineering in the Celcore organization responsible for product development activities. Prior to Alcatel, Mr Tessler held numerous senior management roles at Nortel; he founded and led a services development business unit that helped local exchange carriers build and deploy advanced services on digital networks. Mr Tessler has two patents in the area of local switching, AIN and advanced call management services and was a recent winner in Ernst & Youngís Entrepreneur of the Year award programme. Michael Tessler received his Bachelor of Science and Master of Science degrees in Electrical Engineering from McGill University in Montreal, Canada.

Article abstract:
VoIP penetration in Latin America is still low, but probably not for long. Throughout the continent, although regulations and telecom monopolies impede growth in places, telecom players have been working to build their coverage. Broadband is growing by an estimated 87 per cent per year. It makes Skype-type services available to give users a taste of the services available from carrier-grade VoIP. Businesses, large and SME alike, attracted by reduced costs and advanced services will lead the shift to VoIP.

Interested? Click here

Free article from Latin America I 1999

	Article no.:	5
	Author:	Jose Alberto de Matos
	Title:	Philips Business Communications
	Organisation:	Brazil
	Topic:	Towards CTI-Based Call Centres
	PDF size:	64 KB

About author
Call Centres are rapidly becoming a primary customer contact point for many companies and senior management is beginning to understand the central role that today's call centres can, play. CTI-based Call Centres can allow companies to change the way in which their businesses operate and provide new customer services and solutions. Here, Mr. de Matos presents some of the success factors for a CTI implementation; and suggests that companies need to act fast to catch up with their competitors.

Article abstract
Call Centres are rapidly becoming a primary customer contact point for many companies and senior management is beginning to understand the central role that today's call centres can, play. CTI-based Call Centres can allow companies to change the way in which their businesses operate and provide new customer services and solutions. Here, Mr. de Matos presents some of the success factors for a CTI implementation; and suggests that companies need to act fast to catch up with their competitors.