Connect-World Press Release: 2008-11-27 Macquarie Telecom Wins Best Customer Care Category at World Communication Awards 2008

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Thu 27 Nov 2008	Macquarie Telecom

Macquarie Telecom Wins Best Customer Care Category At World Communication Awards 2008

SINGAPORE, 27 November 2008 – With its inaugural appearance at the World Communication Awards, Macquarie Telecom, a leading supplier of Information and Communications Technology (ICT) solutions, was presented with the ‘Best Customer Care’ award for its Personal Accountable Service. The World Communication Awards which took place last evening at The London Hilton was its 10th year honouring individuals and organisations that are part of the driving force behind the innovations and breakthroughs of the telecommunications industry. Macquarie Telecom was recognised on a global stage for its outstanding customer care program – Personal Accountable Service, its philosophy and strategy of delivering superior accountable customer service and care. The program has earned Macquarie Telecom a customer retention rate that is significantly higher than the industry standards. Mark Winther, Group Vice President and Consulting Partner of Worldwide Telecommunications at IDC said “The ICT industry has seen a paradigm shift, whereby SLAs are commoditised as a standard norm. Customer care is steadily gaining importance within the industry, and we see more organisations shift their focus away from inward looking factors to pleasing their most important stakeholders – customers. We are impressed with the results that Macquarie Telecom has achieved with their program and what their customers attest to.” Winther added “It is clear to us that Macquarie Telecom's strong customer focus translates into a clear competitive market place advantage.” “We are truly honoured to have received this award,” said Larry Morgan, Managing Director of Macquarie Telecom International. “It reinforces that our proactive focus on customer service is the right priority. Our Personal Accountable Service and leading-edge customer reporting capabilities clearly distinguish Macquarie Telecom from other service providers.” Jimmy Cuandra, Chief Information Officer, ICI Paints (Asia Pacific) Pte Ltd said “Our experience with Macquarie Telecom shows us that they listen and constantly strive to meet our needs. Their Personal Accountable Service enhances communication and improves productivity. We congratulate them on this well deserved recognition.” Macquarie Telecom focuses on medium to large businesses that are seeking to expand into the Asia Pacific region. The company provides a full range of managed network services, voice and hosting services which are backed by customisable Service Level Guarantees and a complete set of online management tools which allow customers to access real-time traffic performance information of their networks.